TERMS & CONDITIONS

Shipping costs 

Shipping to Belgium: €12,00

Shipping in EU: €17,00

Other countries: on demand (excluding possible custom fees, import taxes and other taxes)

 

Return & exchanges

Please send your return to the following address:

by Delphine

Rue du Viaduc 83

1050 Brussels

Belgium

 

We accept returns within 14 days of purchase.  After this period, no returns will be accepted.

Before sending any returns, please send an email to bydelphinebrussels@gmail.com to start the process, giving the reason for the return.

For the return, the item must be in the same packaging as used for delivery and the tag must be attached.  The items must be undamaged, unworn and unwashed.

Return shipping costs are the responsibility of the buyer.

We recommend using a trackable shipping service or insuring the return package.  We cannot guarantee that we will receive your returned item and we cannot be held responsible for missing packages.

Upon receipt of the returned item, we will examine it and we will only process the exchange if it is in perfect condition. 

 

Refund (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If the return is approved, then your refund will be processed within a few days.

Legal notice

by Delphine - rue du Viaduc 83, 1050 Brussels, Belgium

bydelphinebrussels@gmail.com - +32 478 394957

VAT number: BE0743 640 701